Like media logs, these logs are only needed if requested by Microsoft. Desktop logs, also known as bootstrapper logs, contain log data that occurs between the desktop client and the browser.
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See the Collect and enable logging section for Windows and Mac instructions. Records information related to remote control actions, such as the time stamp when control is given, and mouse pointer information.Ĭontains information related to the media agent, including rendering quality. This includes channel status such as resolution, decoders and encoders used, and the number of frames sent and received, and camera and video-based screen sharing (VBSS) session status. Log file nameĬontains information related to the media stack. Here's a list of the log files that are generated and the information they contain. The files will be available in %userprofile%\Downloads\MSTeams Diagnostics Log\meeting\media-stack\*.blog and %userprofile%\Downloads\MSTeams Diagnostics Log\meeting\skylib\*.blog. The files will be available in ~/.config/Microsoft/Microsoft Teams/media-stack/*.blog and ~/.config/Microsoft/Microsoft Teams/skylib/*.blog. When you send the log files to Microsoft support, please verify the timestamp of the log files to ensure the logs cover the time frame when you reproduced the issue.
Go to Settings > General, select the Enable logging for meeting diagnostics (requires restarting Teams) check box, restart Teams, and reproduce the issue. To log diagnostic data for Teams meetings, users must turn on the option in the Teams client. They are required for support cases that are linked to call-related issues. Media logs contain diagnostic data about audio, video, and screen sharing in Teams meetings. The files will be available in %userprofile%\Downloads Media logs The files will be available in ~/Downloads Keyboard shortcut: Ctrl + Alt + Shift + 1 They can be read using any text-based editor, and new logs are created when logging into the client.ĭebug logs show the following data flows:Ĭonnection requests to middle-tier services The logs are text-based and are read from the bottom-up. Debug logs are produced by the Windows and Mac desktop clients, as well as by browser-based clients. Clientįor a complete list of supported operating systems and browsers, see Get clients for Microsoft Teams. Log files are stored in locations specific to the client and operating system. The following table outlines the various clients and their associated logs. These still function and will complete the same log capture as the Collect support files option. The debug logs were previously collecting using the keyboard shortcuts below. This URL can be captured by hovering over the join URL and choosing Copy Hyperlink.
This information can be collected from any participant for a meeting or from presenter or producer for a live event. This provides additional information to help pinpoint the exact meeting or live event in the logs. If a problem occurs with a specific meeting or live event, it's helpful to have the URL associated with the meeting. The Teams client must be restarted for logging to begin. Go to Settings > General, and select Enable logging for meeting diagnostics (requires restarting Teams). To enable Media logging, users must turn on the option in the Teams client. You can collect the files using the following keyboard shortcuts: The folder will contain folders for Desktop, Meeting (Media), and Debug (web). This folder can be compressed and shared when you open a support request with Microsoft Support. Select the Help menu and choose Collect support files.ĭebug, Desktop, and Media logs will be collected in one folder with the name MSTeams Diagnostics Log. Right-click on the Teams icon in the system tray and choose Collect support files. The logs can be collected together with just a couple of clicks. It’s important to collect logs as soon as an issue occurs. However, the files that are generated for these logs will contain the term diagnostic logs in their names. In this article, the term Debug logs refers to the logs that are used for troubleshooting.
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